Arrived in undamaged condition. I installed the wine cooler in our walk in pantry and left it unplugged for a couple of days to make sure the refrigerant was settled. Plugged it in and set the temps. It has been in use now for 6 months, no issues and does not put out much noise or heat when on. This is not the lowest or highest cost cooler in this size range. I read so many reviews before making this choice. I'm happy I choose this brand and model. I will purchase this brand again if I need more capacity in the future. PS, The blue lights inside when turned on really highlight the stored wine.